Refund Policy

REFUND POLICY
Effective Date: May 25, 2025
At The AP Business Group, we stand behind the quality of our cleaning and handyman services. This Refund Policy outlines our commitment to customer satisfaction and the circumstances under which refunds may be provided.
Our Satisfaction Guarantee
We guarantee your satisfaction with our services. If you are not completely satisfied with our work, we will make it right or provide a refund according to the terms outlined below.
When Refunds Apply
Full Refunds
Full refunds will be provided in the following circumstances:
Service Not Performed:

We fail to show up for a scheduled appointment without 24-hour notice
We are unable to access the property due to our error (wrong address, incorrect scheduling)
We determine the job cannot be completed safely or within scope

Major Service Failures:

Significant damage to property caused by our negligence
Service performed is substantially different from what was agreed upon
Failure to meet basic professional cleaning standards despite re-service attempts

Partial Refunds
Partial refunds may be provided when:
Incomplete Service:

Service is interrupted due to circumstances beyond our control (power outage, plumbing issues, etc.)
Customer requests early termination of service
Portions of agreed-upon work cannot be completed due to property conditions

Service Quality Issues:

Minor issues that cannot be resolved through re-cleaning
Services that meet basic standards but fall short of customer expectations in specific areas

When Refunds Do NOT Apply
No Refund Situations
Refunds will not be provided in these circumstances:
Customer-Related Issues:

Customer cancels with less than 24 hours notice
Customer is not present for scheduled appointment and access cannot be gained
Property conditions prevent safe or effective service completion
Customer requests changes to service scope after work has begun

Reasonable Service Variations:

Minor variations in cleaning techniques or product choices
Services that meet industry standards but differ from customer's personal preferences
Inability to remove stains or damage that existed prior to our service
Normal wear and tear or pre-existing property conditions

External Factors:

Weather conditions that prevent service completion (we will reschedule)
Utility outages or other infrastructure issues beyond our control
Customer's pets interfere with service delivery despite prior arrangements

Refund Process and Timeline
How to Request a Refund
Step 1: Report Issues Promptly

Contact us within 24 hours of service completion
Describe the specific issues or concerns
Provide photos if applicable (before/after, damage, etc.)

Step 2: Initial Response

We will respond to refund requests within 1 business day
Our team will review the situation and may request additional information
We may schedule a property inspection if necessary

Step 3: Resolution Attempt

For service quality issues, we will first offer to re-clean at no charge
Re-service must be completed within 7 days of the original service
If re-service resolves the issue, no refund will be provided

Step 4: Refund Decision

If re-service is not possible or does not resolve the issue, we will determine refund eligibility
Refund decisions will be communicated within 3 business days of completion of our review

Refund Processing
Timeline:

Approved refunds will be processed within 5-10 business days
Refunds will be issued using the original payment method
Credit card refunds may take 3-7 additional business days to appear on statements

Partial Refund Calculation:

Based on the percentage of unsatisfactory work relative to total service
Minimum refund amount is $25 or 10% of service cost, whichever is greater
Processing fees may be deducted from refunds under $100

Specific Service Refund Terms
Regular Cleaning Services

Satisfaction guarantee applies to each individual cleaning visit
For recurring service customers, refunds apply only to the specific unsatisfactory visit
Cancellation of ongoing service does not automatically qualify for refunds of previous visits

Deep Cleaning Services

Higher standard of review due to comprehensive nature of service
48-hour inspection period allowed for customers to identify any issues
Re-service option prioritized due to time-intensive nature of deep cleaning

Move-In/Move-Out Cleaning

Property must be empty and accessible for service to be considered complete
Customer walkthrough encouraged immediately following service
24-hour notice required for any issues due to time-sensitive nature

Handyman Services

Material costs are non-refundable unless materials are defective
Labor refunds based on work not performed to professional standards
Warranty on handyman work is 30 days; issues covered by warranty do not qualify for refunds

Commercial Cleaning

Service level agreements specify performance standards and refund terms
Refunds calculated based on specific areas or tasks not completed satisfactorily
Ongoing contracts may include service credits instead of cash refunds

Contact Information for Refund Requests
Primary Contact:
Email: theapbusinessgroup@gmail.com

Refund Request Information to Provide:

Customer name and contact information
Service date and type of service performed
Specific issues or concerns
Photos or documentation (if applicable)
Preferred resolution (re-service vs. refund)

Additional Terms
Documentation

We may photograph property conditions before and after service
Customer photos and documentation will be considered in refund decisions
All refund requests and decisions will be documented for quality improvement

Dispute Resolution

If you disagree with our refund decision, you may request a manager review
Manager reviews will be completed within 7 business days
Final refund decisions will be communicated in writing

Legal Rights

This refund policy does not affect your legal rights under applicable consumer protection laws
Some jurisdictions may provide additional protections beyond this policy

Policy Updates

This refund policy may be updated periodically
Changes will be posted on our website and communicated to existing customers
Continued use of our services indicates acceptance of policy updates

Quality Commitment
Our refund policy reflects our commitment to:

Professional Excellence: Meeting industry standards on every job
Customer Satisfaction: Ensuring you're happy with our service
Continuous Improvement: Learning from feedback to enhance our services
Fair Resolution: Providing reasonable solutions when issues arise
Transparent Communication: Keeping you informed throughout the process

Frequently Asked Questions
Q: What if I'm not home when the service is completed?
A: We recommend scheduling a brief walkthrough when you return. Issues must still be reported within 24 hours for refund consideration.
Q: Can I get a refund if I just don't like the cleaning products used?
A: Product preferences should be discussed before service. Refunds are not provided for personal product preferences if service meets professional standards.
Q: What happens if something is damaged during cleaning?
A: Property damage will be assessed and repaired or replaced. This is covered by our insurance rather than our refund policy.
Q: Do you offer refunds for weather-related cancellations?
A: No refunds are needed for weather cancellations as we will reschedule your service at no additional charge.
Q: Can I get a partial refund if only one room wasn't cleaned properly?
A: Yes, partial refunds may be provided based on the percentage of unsatisfactory work relative to the total service.

For questions about this Refund Policy or to request a refund, please contact us using the information provided above. We appreciate your business and are committed to your satisfaction.
The AP Business Group
theapbusinessgroup@gmail.com